At chage88, protecting your personal data is more than a legal obligation — it is our genuine commitment to every member. This policy clearly explains how your information is collected, used and protected, and what rights you have over that data.
Six core pillars of how we protect your privacy
All data transmitted between your device and chage88's servers is encrypted to the 256-bit SSL standard — the same standard used by Malaysia's leading banking institutions.
The chage88 Privacy Policy is designed and fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's principal data protection legislation.
Chage88 has never and will never sell, rent, or disclose your personal data to third-party advertisers or any commercial entity without your explicit consent.
You have the right to access, correct, delete, or transfer your personal data at any time. chage88 makes this easy through your account settings or by submitting a request to our support team.
Your data is stored on servers protected by strict access controls, round-the-clock monitoring, and a multi-layered backup system to prevent data loss or breaches.
Only chage88 staff who require access to your data for specific operational purposes are permitted to do so — all access is automatically audited and logged.
Welcome to the chage88 Privacy Policy ("chage88", "we", "platform"). This policy explains in detail how chage88 collects, uses, stores, discloses, and protects your personal information when you use the chage88.ws website, mobile app, and all related services.
This Privacy Policy has been drafted and is fully observed in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data security standards. By registering for or using the chage88 platform, you confirm that you have read and understood this Privacy Policy.
If you disagree with any aspect of this Privacy Policy, please discontinue use of the chage88 platform and contact us for assistance with closing or deleting your account.
Chage88 collects various categories of personal information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Sample Information | Mandatory/Optional |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender | Mandatory |
| Relationship | Malaysian phone number, email address, residential address | Mandatory |
| Finance | Deposit records, withdrawal records, transaction history, payment methods used | Mandatory |
| Technical | IP address, device type, operating system, web browser, access logs | Automatic |
| Behavioural | Game history, preferred game types, session duration, betting patterns | Automatic |
| Communications | Customer support conversation records, complaints, feedback | Optional |
Chage88 does not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by applicable law.
Chage88 collects your personal information through the following methods:
Chage88 uses the personal data collected solely for the following purposes:
Chage88 does not sell your personal data to any third party. However, in the following limited circumstances, we may need to share your information:
All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that data for specific purposes defined by chage88.
Chage88 implements multiple layers of technical and organisational safeguards to protect your personal data:
Chage88 uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. The types of cookies we use include:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the chage88 platform. For more information on how to manage cookies in your browser, please refer to your browser's documentation.
Chage88 retains your personal data only for as long as necessary for the purpose it was collected, or as required by Malaysian law. Our retention policy is as follows:
Once the applicable retention period has lapsed, data is securely deleted using methods that ensure it cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights over your personal data held by chage88:
You have the right to request a copy of the personal data we hold about you. We will process such requests within 21 business days.
You may request a correction of any inaccurate or incomplete data. Updates can be made directly through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time by updating your communication preferences in your account.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
You may withdraw consent for processing that was previously granted at any time, without affecting the validity of processing carried out prior to the withdrawal.
To exercise any of the rights above, please contact the chage88 Data Protection Officer by email at privacy@chage88.ws or via live chat on the platform. We will verify your identity before processing any data-related request.
The chage88 platform is for individuals aged 18 and above only only. chage88 does not knowingly collect, store, or process personal data of individuals under the age of 18.
Should we discover that personal data belonging to a child under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.
If you are a parent or guardian who believes your child has registered a chage88 account, please contact us immediately at support@chage88.ws and we will handle the matter with the utmost priority.
In the course of its operations, chage88 may transfer your personal data to servers or service providers located outside Malaysia. Such transfers are only carried out when:
Chage88 ensures that all cross-border data transfers comply with Malaysia's PDPA requirements and relevant international standards. Your data is not transferred to countries without adequate data protection unless appropriate safeguards are in place.
Chage88 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to our services.
When significant changes are made to this Privacy Policy, we will notify you via:
Your continued use of the chage88 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how chage88 handles your personal data, please contact our Data Protection Officer:
We are committed to addressing all privacy enquiries and complaints within 14 business days. For more complex complaints requiring in-depth investigation, we will provide an estimated resolution timeline in our first confirmation email.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (PDPD) or the relevant regulatory authority.
Now you know how chage88 protects your privacy. Join over 500,000 Malaysian members who trust chage88 as their online entertainment platform of choice — secure, transparent, and enjoyable.